1. Introduction
We value your privacy and are dedicated to safeguarding your personal information. This Privacy Notice explains how we handle your personal data when you visit our website, create a Slotmonkey Account, or share your information with us through other means (such as by phone). It also applies to the collection of personal data from third-party sources and publicly accessible platforms like social media, data brokers, and credit reference agencies. Additionally, it outlines your privacy rights and explains the legal protections in place for your data.
We use cookies and related technologies to gather data on your personal preferences, browsing behavior, and usage patterns.
This Privacy Notice is a key part of the Player Terms and Conditions. By agreeing to those Terms and Conditions, you also agree to the terms outlined in this Privacy Notice and consent to the processing of your personal data as described here. If you do not accept these terms, you should not use this website or share your personal information with us.
2. Purpose of this Privacy Notice
The purpose of this Privacy Notice is to provide clear information about how we collect and use your personal data when you interact with this website.
This website is not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority.
It is important that you review this Privacy Notice alongside any other privacy or data handling notices we may provide at specific times when we collect or process your data. This ensures you have a full understanding of how and why your personal information is being used.
3. Who we are and how to contact us
This website and app (mutually or exclusively, as the case may be, referred to herein as the “Website”) are owned and operated by Aspera Operations Limitada. Registration number: 3102915885, registered address: Ofident Building, Office No.3, San Jose, Costa Rica. slotmonkey.io is licensed and regulated by the Autonomous Island of Anjouan, Union of Comoros, and operates under License No. ALSI-202412012-FI1
Aspera Operations Limitada. (referred to as "Slotmonkey", "we", "us" or "our" in this Privacy Notice) is a controller in respect of your personal data because we determine the purposes for which, and the way in which, your personal data is processed. We take our duties as data controller seriously and take full responsibility for your personal data.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this Privacy Notice.
If you have any questions about this Privacy Notice, including any requests to exercise your rights in relation to personal data, you should contact our data privacy manager by email: [email protected].
You have the right to make complaints at any time to the relevant data protection and privacy regulator. We would, however, appreciate the chance to deal with your concerns before you approach the regulator, so we kindly request that you contact us in the first instance.
4. Updates to This Privacy Notice and Your Responsibility to Keep Us Informed
We review and update this Privacy Notice on a regular basis. The version currently in effect was last revised on the date indicated at the bottom of this page.
To ensure the accuracy and relevance of the personal data we hold, it is essential that you keep your information up to date. Please notify us promptly of any changes to your personal data during the time your account is active.
5. Links to Third-Party Websites
This website may contain links to external websites, plug-ins, or applications operated by third parties. By clicking on those links or enabling such features, you may allow third parties to collect or share information about you. We do not control these external websites and accept no responsibility for their privacy practices. Once you leave our website, we recommend that you review the privacy policies of every website you visit.
6. Information We Collect About You
Personal data (or personal information) refers to any information that can be used to identify an individual. It does not include data that has been anonymized so that the individual’s identity is no longer identifiable.
We collect personal data that you voluntarily provide, such as when you sign up for a Slotmonkey Account or contact our support team. We may also collect data from third-party sources and publicly accessible platforms, including social media and data providers.
The types of personal data we may gather, use, store, and share include the following categories:
Identity Data – Includes first name, last name, maiden name, username or similar identifier, title, date of birth, marital status, and gender.
Photographic Data – Includes passport scans or other photo IDs used to verify your identity.
Contact Data – Includes billing address, residential address (if different), email address, and phone numbers.
Financial Data – Includes your bank account and payment card details.
Transaction Data – Includes records of deposits and withdrawals to and from your Slotmonkey Account, as well as information on services you’ve used (e.g., casino games).
Technical Data – Includes IP address, login credentials, browser type and version, time zone and location, browser plug-in details, operating system, device platform, and other technology used to access our site.
Profile Data – Includes usernames, passwords, records of services used, interests, preferences, feedback, and survey responses.
Usage Data – Includes information about how you use our website, products, and services.
Marketing and Communications Data – Includes your marketing preferences and your choices regarding how we communicate with you.
We may also collect and use Aggregated Data, such as statistical or demographic information, for analytical purposes. Aggregated Data may be derived from your personal information but is not considered personal data under the law if it does not directly or indirectly identify you. For instance, we might use aggregated Usage Data to determine the percentage of users who engage with a particular feature. However, if we link Aggregated Data with your personal information in a way that could identify you, we will treat the combined data as personal and handle it in accordance with this Privacy Notice.
7. If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you (for example, where it is required under our Player Terms and Conditions), and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the ability to place bets or wagers). In this case, we may have to cancel a product or service that you may be attempting to access, but we will notify you if this is the case at the time.
8. How We Collect Your Personal Data
We gather personal data from and about Players through various methods, including:
Direct interactions: You may provide us with your Identity, Contact, and Financial Data by completing forms on our Website or by contacting us via post, phone, email, or other methods.
Automated technologies or interactions: As you navigate through our Website, we automatically collect Technical Data related to your device, browsing actions, and usage patterns. This data is collected through cookies and similar technologies. For more details, please refer to the cookies section of this Privacy Notice.
Third parties and publicly accessible sources: We may also obtain personal data about you from third-party sources, including:
analytics providers;
advertising networks;
search engine information providers;
technical and payment service providers (such as payment solution providers facilitating deposits and withdrawals);
data brokers and aggregators.
9. How We Use Your Personal Data
We use your personal information to provide a high-quality, secure, and tailored experience on our Website. Collecting this data helps us enhance your interactions and personalise the services you receive.
The table below outlines when we collect your personal data, what data is collected, and how we use it:
When information is processed
What information we ask for
How and why we use your information
When you register for a Slotmonkey Account
Contact Data
Identity Data
Financial Data
Photographs
We process this:
- to create and manage your account with us
- to communicate with you about your account
We rely on performance of a contract as the lawful basis for collecting and using your personal information.
When we communicate with you about the management of your Slotmonkey Account
Contact Data
Identity Data
Financial Data
Transaction Data
Technical Data
Profile Data
Marketing & Communications Data
We process this:
- to provide you with the best customised service
- to deal with queries and complaints
We rely on performance of a contract as the lawful basis for collecting and using your personal information to manage your account.
We rely on our legitimate interest of promoting our products and services.
When developing our understanding of our customers to improve our services and website
Contact Data
Identity Data
Transaction Data
Technical Data
Profile Data
Usage Data
Marketing & Communications Data
We process this:
- to understand the behaviours and demographics of our customers
- to understand our customers’ needs and interests
We rely on our legitimate interest of improving our business and services.
When conducting marketing activity and determining what products, services and offers may be relevant to you
Contact Data
Identity Data
Transaction Data
Technical Data
Profile Data
Usage Data
Marketing & Communications Data
We rely on our legitimate interests of marketing our business, services and products.
To the extent that we may have obtained your consent, that is only consent to receive electronic marketing communications; it does not change the legitimate interests basis we are relying on to conduct our marketing activity.
Conducting our regulatory and compliance obligations
Contact Data
Identity Data
Financial Data
Transaction Data
Technical Data
Profile Data
Usage Data
We rely on our obligation to comply with a legal obligation to share information such as with regulators, insurers, or government agencies. This includes conducting anti-money laundering, KYC, and anti-fraud checks we may be required to conduct under applicable laws.
10. Marketing
You may receive marketing communications from us if:
(i) you hold a Slotmonkey Account and have not opted out of receiving marketing messages at the time your personal data was collected or at any point since; or
(ii) you do not hold a Slotmonkey Account but have requested information from us or used our services through the Website and have explicitly opted in to receive marketing communications.
You can opt out of marketing messages at any time by contacting us directly or by updating your marketing preferences within your account settings on the Website.
Please note that opting out of marketing communications will not affect the processing of your personal data where such processing is based on grounds other than marketing.
11. Disclosures of your personal data
We may share your personal data with the following parties for the purposes outlined in this Privacy Notice:
Internal third parties:
Other companies within our corporate group acting as joint controllers or processors, which may provide services including IT, HR, customer support, system administration, and leadership reporting.
External third parties:
Providers of IT and system administration services.
Third parties that license essential software used by Slotmonkey, such as casino game providers.
Payment service providers who enable deposits and withdrawals from Slotmonkey Accounts.
Identity verification partners to support fraud prevention and compliance.
Marketing service providers who distribute marketing communications on our behalf.
Professional advisers, including lawyers, auditors, insurers, and financial consultants.
Tax authorities, regulators, government bodies, or other official agencies that require us to report processing activities under specific legal obligations.
Prospective buyers, investors, or merger partners, in the event of a business sale, acquisition, or restructuring. If such a change takes place, the new owners may continue to use your personal data in accordance with the terms set out in this Privacy Notice.
We require all third-party recipients to safeguard your personal data and handle it in compliance with relevant data protection laws. Third-party service providers are not permitted to use your data for their own purposes and may only process it for defined purposes in line with our instructions.
12. Data security
We have implemented suitable technical and organisational measures to protect your personal data from accidental loss, unauthorised access, misuse, alteration, or disclosure. Access to your personal data is limited to employees, agents, contractors, and approved third parties who require it for legitimate business purposes. These individuals are only permitted to process your data in accordance with our instructions and are bound by confidentiality obligations.
We also have robust procedures in place to respond to any suspected data breaches. Where legally required, we will notify both you and the appropriate regulatory authorities in the event of such a breach.
13. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, regulatory, tax, accounting, or reporting obligations. In some cases, we may retain your data for a longer period if there is a complaint, or if we believe there is a likelihood of legal proceedings relating to our relationship with you.
To determine the appropriate retention period, we consider several factors including the volume, nature and sensitivity of the data, the risk of harm from unauthorised use or disclosure, the reasons for processing your data, whether those purposes could be achieved by other means, and relevant legal or regulatory requirements.
In certain cases, you may ask us to delete your personal data. For more details, see section 14 below.
In some situations, we may anonymise your personal data (so it can no longer be linked to you) for research or statistical purposes. Where this is done, we may use the anonymised data indefinitely without further notice to you.
14. Your Rights
Under data protection laws, you may have certain rights regarding your personal data. These may include:
Request access to your personal data (commonly referred to as a "data subject access request") to receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete data we hold. We may need to verify the accuracy of the new information before updating our records.
Request erasure of your personal data in circumstances where there is no valid reason for us to continue processing it. You may also request deletion if you’ve objected to processing, believe we’ve used your data unlawfully, or are required to erase it to comply with legal obligations. However, we may not always be able to comply for regulatory or legal reasons, which we will explain if applicable.
Object to processing where you believe it affects your fundamental rights and freedoms. In some instances, we may demonstrate that we have compelling legitimate grounds to continue processing your data.
Request restriction of processing in the following situations:
You want us to verify the accuracy of the data.
You believe our use of the data is unlawful but prefer we retain it rather than erase it.
You need us to keep the data to establish, exercise, or defend legal claims, even if we no longer need it.
You have objected to processing, and we are assessing whether we have overriding legitimate grounds to continue.
Request the transfer of your personal data to you or a third party. We will provide your data in a structured, commonly used, machine-readable format. This right applies only to automated data where consent was given or the data was required to perform a contract with you.
If you wish to exercise any of these rights, please contact us. We will review your request and let you know whether we are able to comply.
Extensive access requests may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
To help protect your data, we may request information to verify your identity before fulfilling any request. This is a security measure to ensure that your personal data is not disclosed to anyone without the right to access it. We may also contact you for more information to expedite our response.
We aim to respond to all legitimate requests within one month. If your request is complex or you have made multiple requests, it may take longer. In such cases, we will inform you of the delay and keep you updated.
This Privacy Notice was last updated on 30.04.2025.
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